Terms of Service (Regulations)
§ 1. Legal Status and General Provisions
These terms and conditions govern the private, non-commercial advisory, administrative support, translation, and in-person accompaniment (møteassistanse) in banks and public offices, provided personally by an individual, Lukas Ekeberg (hereinafter referred to as the Service Provider), to private clients (hereinafter referred to as the Customer) across the Kingdom of Norway.
Ordering any administrative assignments or in-person accompaniment implies a full and unconditional acceptance of these terms of service.
§ 2. Scope of Services, In-Person Accompaniment, and Disclaimer
The subject of the services provided is solely an obligation of best effort (innsatsforpliktelse). The Service Provider undertakes to perform the work with reasonable professional and linguistic care when drafting letters, applications, and appeals directed to competent public authorities (including but not limited to NAV, Skatteetaten, UDI, Helfo, Arbeidstilsynet) or banks.
The services are of an advisory nature. The Service Provider does not assume any obligation of result (resultatforpliktelse). The final administrative decision, the entitlement to social benefits, tax assessments, residence permits, or document approval always rests with the respective government body or bank. The Service Provider does not guarantee a specific outcome and disclaims any liability for potential rejections.
In the case of in-person accompaniment (møteassistanse) during visits to public offices, banks, or the police, the Service Provider acts strictly as an assistant and translator. Any declarations of intent, oral statements, and signatures on documents or contracts are made by the Customer under their own exclusive responsibility.
§ 3. Prices, Payment Terms, and Absence of Commercial Invoices
The pricing for consulting, translation, and accompaniment services is agreed upon individually with the Customer before any work begins.
Payment is due immediately after the service is performed, or as a prepayment (deposit) for an agreed scope of work.
Vipps and direct bank transfer are the only approved payment methods.
Since the service is of a non-commercial and private nature, the Service Provider does not issue commercial VAT/MVA invoices. Upon request, a private receipt for payment received (kvittering for privat tjenesteyting) can be issued.
§ 4. Cancellation Policy and Non-Appearance
Booked time for in-person accompaniment or dedicated case processing time is binding on both parties.
The Customer has the right to free cancellation or rescheduling up to 24 hours before the scheduled start of the meeting or work.
If the Customer cancels the assignment less than 24 hours before the start, or fails to appear at the agreed meeting place (e.g., at the office or online), the Customer will be charged 100% of the agreed amount as compensation for the reserved case processing time.
§ 5. Limitation of Liability and Indirect Loss
The Service Provider's liability for damages, on whatever legal grounds, is limited up to the amount paid by the Customer for the specific individual service to which the dispute relates.
Under no circumstances shall the Service Provider be liable for indirect losses, lost profits, financial sanctions imposed by tax authorities, rejection of benefits, deportation orders, costs associated with new case processing, or other financial or non-financial losses incurred by the Customer.
§ 6. Right of Withdrawal (Angrerett)
By ordering administrative services or in-person accompaniment, the Customer explicitly consents to the work commencing before the general 14-day cancellation period expires.
The Customer acknowledges and agrees that the right of withdrawal is forfeited as soon as the service has been fully performed (e.g., when the document text is finalized or the in-person accompaniment has been completed), in accordance with the provisions of the Norwegian Right of Withdrawal Act.
§ 7. Governing Law, Dispute Resolution, and the Conciliation Board
The agreement and all disputes arising in connection with the services shall be governed by the laws of the Kingdom of Norway.
Disputes shall be attempted to be resolved amicably. If the parties do not reach an agreement, the matter must be brought before the local Conciliation Board (Forliksrådet) for mediation.
The Service Provider's local jurisdiction is adopted as the exclusive jurisdiction for any further legal proceedings.